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Microsoft snaps up FieldOne to enrich Dynamics CRM

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Microsoft and FieldOne have been partners for several years already, but on Thursday Microsoft took the relationship a step further and acquired the New Jersey-based provider of field-service software.

Terms of the deal weren’t disclosed, but it comes just four months after the two companies signed a global strategic agreement to integrate Microsoft Dynamics CRM and FieldOne’s Sky platform, which offers features such as automated routing, scheduling and dispatch, work-order management, mobile collaboration and more.

Field-service management software is used by companies that need to send workers to customers’ locations to provide on-site support. Typically, it relies heavily upon cloud and mobile technologies, with an increasing use of data science and predictive analytics.

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