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T-Mobile to pay $17.5 million fine for 911 outages

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T-Mobile USA will pay a US$17.5 million fine in a settlement with the U.S. Federal Communications Commission for two 911 emergency dialing outages on the company’s mobile network last year.

The separate but related outages left T-Mobile customers without the ability to dial in to emergency response centers for about three hours. In the settlement, T-Mobile agreed to strengthen its 911 service procedures and adopt compliance measures ensuring it adheres to the FCC’s 911 service reliability and outage notification rules in the future, the agency said in a press release.

The settlement represents the largest fine that the FCC has assessed against a carrier in connection with a 911 outage.

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